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All orders are packed and dispatched from our Australian-based facility with fast, secure shipping.
Orders are dispatched promptly. Delivery typically takes 2-5 business days depending on your location within Australia.
Yes — as soon as your order leaves our warehouse, we'll send you an email with a tracking number so you can follow its progress.
Yes! We ship to all states and territories across Australia. Orders over $125 qualify for FREE shipping.
If your parcel doesn't show up within the expected timeframe, get in touch. We offer a guaranteed reship at no extra cost if your package is lost in transit.
We don't provide refunds for shipping delays or lost parcels — however, we will happily resend your order free of charge.
Yes. We use plain, unbranded packaging with no mention of the contents to ensure your privacy.
Yes. We use secure and temperature-conscious packaging to maintain product integrity throughout transit.
We accept major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and bank transfers. All transactions are processed securely with encrypted payment systems.
Orders can be cancelled only before they are dispatched. Contact us immediately if you wish to cancel or make changes.
Yes! We offer significant discounts on bulk orders of 10 or more units. Bulk pricing is displayed on each product page. Contact us for custom bulk orders or institutional pricing.
Due to the nature of our products, we cannot accept returns once an order has been shipped. Refunds are only available if your item arrives damaged or incorrect — contact us within 48 hours of delivery with supporting photos.
We stand behind every shipment. If your package is lost or arrives damaged, contact our support team and we'll arrange a replacement at no additional cost.
All our peptides undergo rigorous quality testing with a minimum purity of 99%+. Each batch is tested using HPLC and Mass Spectrometry to ensure consistent quality for your research needs.
Yes, we provide COAs for all our products upon request. Each COA includes HPLC purity data, mass spectrometry results, and batch-specific information.
Peptides should be stored in a cool, dry place away from direct light. For extended storage, refrigeration at -20°C is recommended. Avoid repeated freeze-thaw cycles.
Once you have reconstituted your peptides, store them in refrigerated conditions at 2-8°C. Reconstituted peptides will last a minimum of 4 weeks under these storage conditions.
Most peptides are reconstituted with bacteriostatic water. Add the appropriate volume slowly to the vial, swirl gently (don't shake), and allow to dissolve completely. Specific reconstitution instructions are provided with each product.